Dreams Vista Cancun Resort & Spa All Inclusive Reviews: 104 Verified Reviews Latest 2024 | Trip.com (2024)

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Verified reviews

Great place to relax 🧖‍♀️ just needed that extra something, food was ok

If the total score is 10 points, I would say this hotel is about 7-7.5.Food: average. There is no highlight but it is not unpalatable. The best restaurant is Blue Water Grill, for Mediterranean food. The second is Vista Prime for steak. Definitely don't order the Picanha. You're right to order beef tenderloin. Let’s just say this for other restaurants, it’s OK to be full and don’t expect too much. Mexicans love to use cream🧈. If you are afraid of getting fat, be careful hahaha.Stay: Very satisfied. Nothing to fault. The 24-hour room service is very convenient. The room is very clean. This time I stayed in a room with a small swimming pool (footbath). It was OK for taking pictures, but it was a really useless facility.Drinks: The drinks are all delicious. The wine was also given generously. I don’t have the trembling hands like the cafeteria aunties hahaha. People who don’t drink can make them virgin. It tastes the same but without the alcohol.Beach: A very small beach 🏖️. Just a few short steps. There are a lot of sea****s. If you have beach shoes, I recommend bringing them because there are many shells and disintegrated corals in the water🪸. There are some marine activities included but I didn't see anyone using them.It's OK to come here once, but if I had to come back a second time, I wouldn't do it because there are no highlights. Very good for taking pictures~

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The facility was clean and nice. The activity program in the hotel was also diverse, so I had fun and the service was excellent. The food was okay overall.

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There are few comments, but this time I was really surprised. The location is not good, it is not convenient to go there, the price is high enough, the room is small, and the service is average. It is not recommended for voters to choose this place

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Although the hotel is not in the hotel area, the service is better than many more expensive hotels in the hotel area

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The staff were all very friendly and helpful with everything, the restaurants and bars were all very good and the servers were all very nice.

All but one elevator on our side was broken. Took forever anytime we needed to go up & down Knowing this is loss bacaion time

The property itself was very clean and organized. Staff was very helpful, except for the VIP voucher that they provide is not great. The person to give out the vouchers was EXTREMELY pushy to join their timeshare, which was unacceptable. Also the last they were were there, furniture was moving around downstairs and started around 6 in the morning and made lots of noises for hours. Some food are delish and great, the prime steak house was not good at all, lacks salt and any flavor. All the other restaurant was pretty good. We had preferred VIP guest access which said top shelf, but there weren't any top shelf alcohol there.

Short beach access , was muddy due to construction. No walking trail and short beach walk access . Disturbing noise pollution due to construction. It seems little far from city centre.

The staff here is why we decided to come back again! We also enjoyed the honeymoon suite and club amenities.

It was a very convenient resort with many activities for families.Beautiful setting but access to the ocean is rather limited. The beach is not great. No walking along the sea. One criticism. The music is very loud and could be taken a notch down.

This resort is OK and we managed to have a good time, but the staff/services/amenities/activities/entertainment are definitely not as good as other resorts I've stayed at (namely Excellence/Finest). The preferred club gives minimal benefits. The resort "credits" are coupons, not credits, and we didn't use any of them. About half the restaurants were good.

We spent 5 nights in this property over Chris**as holidays. Our party had 4 rooms in total. The first day we arrived before any information about the amenities and services they started convincing us to participate in their time share presentation which was annoying considering the tiredness upon arrival. The rooms were clean and modern and room service was fantastic. The outdoor activities in the morning such as Zumba and yoga were great. Our little one had the best time in the kids water park. We also enjoyed the shows at night. They offer limited number of seats on a high speed boat on Monday and Wednesday included in the all inclusive package and we were lucky to enjoy the experience. Although it was advertised as a family friendly resort we could not join our friends at some of the restaurants because we had a kid which again was very unpleasant. There were not enough chairs and towels by the pool. breakfast buffet was good but in general the food quality and options during the day were meh. If you go there have your coffee at Coco cafe, they offered one of the best tasting coffee that I've ever had. We had better food experience with other Cancun resorts. Most of the restaurants at night had average food quality (we liked the Mexican and Italian). For example the sushi restaurant was a joke and the $300 tomahawk that we ordered at the steakhouse came to the table raw. In conclusion, we liked our stay and it was better than average but not the top quality.

Booked Double Bed (4) Oceanfront: Adults (3), Child (1) with the drop-down for age, I input 16 years old (clearly a discount because she's not old enough to drink alcohol). On arrival was told by the hotel that I only paid for the three adults and I had to pay an additional $1,050 for my daughter to be admitted onto the property for our vacation!!! All ******* emails and receipt info from my reservation only shows "Child" and hotel claimed that was "Infant" and I had to pay for my daughter. This felt very much like a known scam at check-in by the hotel staff. We have been to Cancun All Inclusives many times using *******! If you are booking with kids, I strongly suggest you pick a different resort and avoid the extra charge scam for children at Dreams!

Pros: Staff is the only thing true about thw 5 star rating.Cons:To start the ******* VIP tag doesn't give you anything special...everyone gets a discount coupon book. You won't be able to use that anyway as it doesn't apply to any services that are on specials, which they were during our entire stay.They had a generator running at 3:50 AM, couldn't sleep the first 2 nights! They did move us to another room after we complained 2 days in a row....we spent the next 2 days recovering from the lack of sleep...of the pevious 2....(I have videos)We initially paid $380, (we paid for all inclusive, so this was extra), for the petite chef experience. Which looked very fun from the video they showed me. Ended up being horrible...they mistakenly double booked another party and gave that room away, sticked us in a back room where stuff were stored. It was nothing like what was advertised to us and shown on the video. After the first 5 minutes, during which they tried to sale us a bottle of wine, which we didn't, we were left alone in the room for 55 minutes with only a salad. No one came back in. We kept seeing people going back and forth looking through the door's window, but no one came back in. I had to go out and chase someone down. The food was horrible for what we paid....kid ended up not being able to eat any of it. They did accomodate by making spaghetti with butter.......for the kids. It was so bad and borring that the kids asked to go tothebuffet.