1800Tmobile (2024)

FAQs

What's the 1-800 number to T-Mobile? ›

If you are calling our customer support team from a phone other than your T-Mobile phone, call our toll-free number (1-800-937-8997) and enter your T-Mobile phone number when prompted.

For questions about the status of your T-Mobile additional trade-in credit, please visit promotions.t-mobile.com or dial #611 from your T-Mobile device. T-Mobile customers can also call 1-800-937-8997.

Call 611 from a T-Mobile phone. Call 877-347-2127 from any phone.

If you'd still like to use the chat options, we do have a Message us My T-Mobile icon on the lower right corner of the page. After logging in, you should be able to message through chat. Also, if you have access to Twitter or Facebook, you can chat with our T-Force team.

You can also call for support: For T-Mobile non-device offers and for general help, dial 611 from your T-Mobile phone, or call 1-800-937-8997.

CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties. How will I recognize a CodeRED message? A CodeRED Emergency message will have a caller ID of 866-419-5000.

We'll call you.

Contact Care at 611 from a T-Mobile phone or call 1-877-347-2127 from any phone. Would you like to request a bid? Learn more about T-Mobile for Government RFPs.

What happens if you dial *#31? ›

Hide Caller ID: *31#

You might have received a call from unknown number. The caller might have hidden the ID intentionally or sometimes it can be accidental. If you want to hide the caller ID dial *31# and press call button.

Activate your Scam ID & Scam block features. Dial #662# from your T-Mobile device. Log in to T-Mobile.com or the T-Mobile app, where you'll get an option to turn on Scam Block. Turn Scam Block on for your DIGITS numbers by contacting us from your T-Mobile device.

The win for best customer service experience from J.D. Power underscores T-Mobile's continuous dedication to delivering a best-in-class, personalized customer support and follows the evolution of Team of Experts and 2022 rollout of its Total Experience model, which combines Care, Retail and Network teams and aligns ...

Opt for autopay

Most wireless carriers will knock $5 to $10 off your bill if you sign up for automatic payments. T-Mobile applies its $5 discount per line, so a family of four could save $20 on their monthly bill by opting for autopay.

Chat with us

Chat is available 24/7. If you don't see a "Chat now" button above, all agents may be busy assisting other customers, or we are down for maintenance.

411 directory assistance allows you to reach a live operator for directory assistance from your T-Mobile phone. To connect, dial 411, and send the call. Each 411 call costs up to $2.99, plus talk time for prepaid plans.

Check data usage: Dial #WEB# (#932#) and press Send. See your account balance and plan information: Dial #BAL# (#225#) and press Send.

The support service of your Google Cloud organization, such as Enhanced Support or Premium Support. Your service determines whether case support is available 24 hours a day, 7 days a week (24/7). Otherwise, Customer Care is available during Hours of Operation or Business Days.